On the remote chance, any of our items don't stand the test of time, we will replace or repair them no cost to you. This is not just some industry warranty with a lot of fine print. We have proven that with our quality of work and our long history we can indeed afford such a warranty. Our confidence in our work has been proven by the passing of time and experience.
We Sign And Guarantee Every Item We Make One Hundred Percent.
This simply means if we make any mistakes or something goes wrong structurally with any item you order, we will make it right at our expense. Furthermore, each product produced by Scottsdale Art Factory L.L.C. has a patent stamp with our toll-free number appearing on it. No matter what the problem, excluding acts of God, insured perils, or consumer abuse, Scottsdale Art Factory L.L.C. will repair or replace any product displaying our stamp at no charge to you, Forever no matter if you have the receipt or not or were not the original purchaser (you simply pay all freight charges round trip).
Because furnishings hand built from the finest natural materials by master craftsmen do not really need warranties, they will truly stand the test of time. This is what is truly meant by investment quality, family heirloom products destined for antiquity.
The Marbella family and direct descendants such as H. J. Nick still operate this company with the same principals as when the Marbella brothers began.
They firmly believed as we do today that each item produced should stand on its own merits and quality materials.
"We Always Guarantee Your Satisfaction Or Your Money Back"
Written on each invoice is these words; "All invoices are non cancelable. However, all items are satisfaction guaranteed at point of delivery. If items are not as represented, customer may return on a per item basis at that time for a full refund and paid round trip freight cost. Or we will rebuild correctly your choice. All items are full warrantee and guarantee and all policies as written in SAF catalog are in full effect." This means if each item is not as represented , it does not meet the specifications on your approved plans or description on your contract, you accept "No Risk or Hassle."
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